Privacy Policy

Cuttack Netaji Bus Terminal (CNBT) is committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, and protect your data when you use our services.

1. Information We Collect

• Personal Information: When you book tickets, contact customer support, or use our online services, we may collect your name, contact number, email, and payment details.
• Device and Usage Data: We may collect technical information such as IP address, browser type, and usage patterns for security and service improvements.
• Location Data: If you enable location services, we may collect your location to provide better navigation and route assistance.
• Cookies and Tracking: We use cookies to enhance your experience on our website, track user preferences, and improve services.

2. How We Use Your Information

• To process ticket bookings, cancellations, and refunds.
• To enhance passenger experience and provide customer support.
• To send important notifications, updates, and offers.
• To monitor security and prevent fraudulent activities.
• To improve our services through feedback and analytics.

3. Data Protection and Security

• We implement advanced security measures to protect user data from unauthorized access, misuse, or disclosure.
• All online transactions are encrypted for secure payments.
• We restrict data access to authorized personnel only.

4. Sharing and Third-Party Disclosure

• We do not sell or share personal data with third parties, except as required by law.
• We may share data with trusted service providers for ticketing, security, and analytics, under strict confidentiality agreements.

5. User Rights and Choices

• You have the right to access, update, or delete your personal information.
• You can opt out of marketing communications at any time.
• Cookies can be disabled through your browser settings.

6. Children's Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from minors. If any such data is collected, it will be promptly removed.

7. Changes to This Policy

CNBT reserves the right to update this policy periodically. Any changes will be reflected on this page with an updated revision date.

8. Contact Us

If you have any questions or concerns regarding this privacy policy, please contact us at:

Email: support@cnbt.com
Phone: +91 98765 43210
Address: Netaji Bus Terminal, Cuttack, Odisha, India