FAQs

❓Booking FAQs

Search for buses by entering your departure city, destination, and travel date. Select a suitable bus, choose your seat, enter passenger details, and complete the payment.

Yes, most bus operators allow you to select your preferred seat from the seat layout shown during booking.

You can pay using credit/debit cards, net banking, UPI, digital wallets, or other available payment gateways.

Once the payment is successful, you’ll receive an SMS and/or email confirmation with your ticket details and booking ID.

In most cases, a soft copy (SMS or email ticket) is sufficient. However, some operators may require a printed ticket.

Carry a valid photo ID (Aadhar, Driving License, Passport, Student ID, etc.) along with your e-ticket/booking ID.

Yes, cancellations are allowed depending on the bus operator’s policy. Cancellation charges may apply.

Refunds are processed as per the cancellation policy of the bus operator and usually reflect within 3–7 working days.

Some operators allow rescheduling. Check under “My Bookings” or contact customer support for help.

The operator will notify you. You may be offered an alternative bus or a full refund.

Yes, promo codes and seasonal discounts may be available. Check offers before booking.

Most operators allow 15–20 kg of luggage per passenger. Extra luggage may be chargeable.

If you miss the bus due to your own reasons, the ticket is usually non-refundable. If the operator is at fault, you may be eligible for a refund or reschedule.

Children above a certain age (usually 5 years) require a ticket. Infants may travel free if they don’t occupy a seat.

You can reach customer support via phone, email, or live chat available on the website/app.

Search for available dormitories and rooms by selecting location, check-in, and check-out dates. Choose your option and confirm with payment.

Yes, dormitories usually allow shared or private rooms, and hotels provide multiple categories like standard, deluxe, or suite.

You can pay using credit/debit cards, net banking, UPI, wallets, or other available online methods. Some places may also allow pay-at-check-in.

Once your payment is successful, you’ll receive an email and/or SMS confirmation with booking details and a reference ID.

Yes, cancellations and modifications depend on the property’s policy. Some may allow free cancellation up to a certain time, while others may charge a fee.

A valid government-issued photo ID (Aadhar, Passport, Driving License, etc.) is required. International guests may need additional verification.

Some bookings include breakfast, while others may offer half-board (breakfast & dinner) or full-board (all meals).

Standard check-in time is after 12 PM, and check-out is before 11 AM. It may vary by property. Early check-in/late check-out may be available on request.

Most dormitories and hotels provide free Wi-Fi. Premium properties may charge for high-speed internet.